The problem with self-service checkouts
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- ironicbliss
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http://news.bbc.co.uk/1/hi/magazine/8399963.stm
Those unexpected items and the feeling you're paying and doing all the work. Self-service checkouts are expanding throughout the UK, but many of us aren't happy with them. So why is the relationship so fraught?Unexpected item in the bagging area? Totally expected feeling of rage pumping through your body? You're not alone.
New research suggests 48% of Britons think self-service checkouts are a nightmare, neither quick nor convenient. Quite the opposite in fact, and their complaints are all too familiar
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- groups:
- Community, WTF, current cult, Odd News
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- tags:
- Opinion, Customer Service, Supermarkets
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ghost2047
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I worked with Self Scan checkouts. The big problem is most people purposely ignore the instructions and do what they think should be right. Things like pressing the "Skip bagging" button and then dropping it in with the rest of the shopping. People leaning on the bar that is holding the bags, throwing their handbags and keys onto the bagging area. Kids climbing over them or sitting in the bagging area, lifting items out of the bagging area after putting it down when an assistant comes by to authorize the booze, medicines and cutlery. I have even told them what the problem is and then they do the same mistake again. Then the stupid fools who use a self scan checkout with a full weeks shopping.
Now for my retort... Why hasn't there been a study made as to how people who work on Self scan checkouts feel, all those Assistants that have had to stand there cleaning your mess, fixing your mistakes. A normal checkout is usually intimate there is a person there, it's one assistant one customer. On a self-scan it is one assistant to 4 to 10 (maybe more I would be curious to hear there is one bigger then 10) customers at a busy time. - 3 years ago
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ghost2047
