Community | December 30, 2009 | 1 comment

Airlines Try Not to Crash and Burn

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Struggling Airlines Try to Keep People Flying, Despite Worries
By MICHELINE MAYNARD

For the struggling United States airline industry, the new decade is starting out much like the old.
Executives at carriers that survived the 2001 terrorist attacks, soaring fuel prices and a rough economy are now scrambling to find ways to minimize the impact of the Christmas Day bombing attempt on consumers’ travel plans in the new year.

The chief executives of several major airlines said this week that they have been in constant contact with officials of the Transportation Security Administration, which oversees security at the nation’s airports, discussing the best ways to provide more safety on planes while keeping passengers’ comfort in mind.

They acknowledge that the procedures have to be unpredictable to be effective. But they also say that the unpredictability could push travelers to avoid airports at all costs.

They say consumers’ perception of the inconvenience while traveling may even hurt the industry more than travelers’ worries about another bombing attempt

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http://www.nytimes.com/2009/12/31/business/31air.html?partner=rss&emc=rss
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