How to Manage Multiple Termination Providers
- added April 25, 2008
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- IPsmarx
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- Telecommunications (36)
To ensure call quality and dependability, it is best to have at least 2 providers for each destination you want to connect with. For one, it is rare to find a provider who will have the absolute best rates and quality for each destination. This will allow you to pick and chose which destinations each provider will be set to connect to.
Furthermore, in the occasion of a technical issue with one of your providers, having a back up will allow you to continue connecting your customers’ calls. This will allow seamless connectivity through technical failures that are out of your control and will keep your customer confident in using your services.
Our softswitch will allow you to prioritize your providers for each destination. For example, Provider X may be in 1st priority for USA while Provider Y is in 2nd. In Mexico, however, you can make Provider X 2nd priority if their rates or quality are not as good as Provider Y.
These best practices will allow you and your VoIP business to keep your customers happy and allow you to grow your business.
Furthermore, in the occasion of a technical issue with one of your providers, having a back up will allow you to continue connecting your customers’ calls. This will allow seamless connectivity through technical failures that are out of your control and will keep your customer confident in using your services.
Our softswitch will allow you to prioritize your providers for each destination. For example, Provider X may be in 1st priority for USA while Provider Y is in 2nd. In Mexico, however, you can make Provider X 2nd priority if their rates or quality are not as good as Provider Y.
These best practices will allow you and your VoIP business to keep your customers happy and allow you to grow your business.
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