Airlines investigated over excess baggage excess charges
- added May 19, 2008
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A survey by Trading Standards at Gatwick found that 62 of the airport's 321 scales gave incorrect readings. One unnamed airline registered 10 faulty scales among 18 used.
But research by Times Online also reveals widespread confusion among airlines over recalibrating scales. EasyJet claims it can't, Ryanair says it doesn't and BA only resets scales when opening check-in.
The issue is further clouded by revelations that some airlines, including easyJet and Monarch, pay check-in staff bonuses to collect excess baggage charges from passengers, a practice condemned by Trading Standards.
But research by Times Online also reveals widespread confusion among airlines over recalibrating scales. EasyJet claims it can't, Ryanair says it doesn't and BA only resets scales when opening check-in.
The issue is further clouded by revelations that some airlines, including easyJet and Monarch, pay check-in staff bonuses to collect excess baggage charges from passengers, a practice condemned by Trading Standards.
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