Comcast: Comcast's 250GB data caps now official, starting in October

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Bad news for Comcast folks—the 250GB caps that were once rumored are now officially official and will start October 1 for residential customers. But, instead of charging you for every GB you go beyond that in a month, Comcast is getting a bit more byzantine—if you blow the cap twice in six months, they may terminate your service altogether.

Comcast tries to ameliorate the news by putting the cap in terms even grandma can understand: 250GB = 50 million emails! 250,000 hi-res photo uploads of the grand kids! But in reality, if you're sharing your connection with roommates and downloading legitimate VOD stuff from Apple or Vudu, yet alone your torrentz, hitting 250GB in a month is not that far from reality. And now that Comcast has thrown their hat into the cap ring, it's not unlikely to assume other biggies will follow. Guhhhh.
  • added August 28, 2008
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38 responses // Comcast: Comcast's 250GB data caps now official, starting in October

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    Full Release and FAQs:

    Announcement Regarding An Amendment to Our Acceptable Use Policy

    It's no secret we've been evaluating a specific monthly data usage or bandwidth threshold for our Comcast High-Speed Internet residential customers for some time. Rumors circulated online last year and they popped up again in May.

    In January, we added new frequently asked questions about what we consider acceptable use of our service to our online Help site www.comcast.net/help and Security Channel page www.comcast.net/security.

    We've listened to feedback from our customers who asked that we provide a specific threshold for data usage and this would help them understand the amount of usage that would qualify as excessive. Today, we're announcing that beginning on October 1, 2008, we will amend our Acceptable Use Policy (AUP) available at http://www.comcast.net/terms/use/ and establish a specific monthly data usage threshold of 250 GB/month per account for all residential customers.

    250 GB/month is an extremely large amount of data, much more than a typical residential customer uses on a monthly basis. Currently, the median monthly data usage by our residential customers is approximately 2 - 3 GB. To put 250 GB of monthly usage in perspective, a customer would have to do any one of the following:

    * Send 50 million emails (at 0.05 KB/email)
    * Download 62,500 songs (at 4 MB/song)
    * Download 125 standard-definition movies (at 2 GB/movie)
    * Upload 25,000 hi-resolution digital photos (at 10 MB/photo)

    This is the same system we have in place today. The only difference is that we will now provide a limit by which a customer may be contacted. As part of our pre-existing policy, we will continue to contact the top users of our high-speed Internet service and ask them to curb their usage. If a customer uses more than 250 GB and is one of the top users of our service, he or she may be contacted by Comcast to notify them of excessive use. At that time, we'll tell them exactly how much data per month they had used. We know from experience the vast majority of customers we ask to curb usage do so voluntarily.

    As stated above the new monthly data usage threshold will officially take effect starting October 1st. We are notifying customers in a number of ways. For example, we have posted a preview of the amended AUP as a PDF on this page. We are also running banner notices on our Comcast.net home page and on our Security Channel Web page to alert customers about this upcoming change.
    In addition, we have provided a number of FAQs that are available at
    http://help.comcast.net/content/faq/Frequently-Asked-Questions-about-Excessive-Use. Finally, we will also notify our customers directly by including an insert (also called a bill stuffer) in an upcoming monthly billing statement.

    goldenways
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    What is Comcast's approach to Excessive Use?

    Comcast has an excessive use program to provide a high-quality service for all of its customers. The company uses reasonable network management practices that are consistent with industry standards. Comcast maintains an Acceptable Use Policy ("AUP") located at http://www.comcast.net/terms/use/ for its Comcast High-Speed Internet Service customers. The AUP discloses what constitutes unaccpetable conduct and uses of the service. The AUP includes requirements regarding data usage that all Comcast customers and users of the service must follow.

    Comcast determines excessive usage in relation to typical residential uses of its service. The company does so in order to identify truly excessive use while not impacting the vast majority of Comcast customers - more than 99% - who use the service as intended.

    Does Comcast use a monthly data usage threshold to determine excessive use?

    Comcast will initiate a 250 GB monthly data usage threshold for all residential Comcast High-Speed Internet accounts. This threshold will be in place to provide a clear definition of what would constitute as excessive use of the service.

    The new monthly data usage threshold will go into effect starting October 1, 2008.

    Why is Comcast going to provide a monthly data usage threshold for its residential high-speed Internet users?

    Comcast has been evaluating a monthly data usage threshold for quite some time and it has heard from high-speed Internet customers who have asked that it provide a specific number for excessive use. By providing a specific monthly data usage threshold, Comcast hopes to provide more clarification to its customers about what would qualify as excessive use.

    When will the 250 GB monthly data usage threshold be put into effect?

    Comcast will initiate the 250 GB monthly data usage threshold starting October 1, 2008.

    What will happen if a customer exceeds 250 GB of data usage in a month?

    The vast majority - more than 99% - of Comcast customers will not be impacted by a 250 GB monthly bandwidth or data usage threshold. If a customer exceeds more than 250 GB and is one of the heaviest data users who consume the most data on our high-speed Internet service, he or she may receive a call from Comcast's Customer Security Assurance ("CSA") group to notify them of excessive use. At that time, Comcast will tell the customer exactly how much data per month he or she had used.

    If a customer surpasses 250 GB and is one of the top users of the service for a second time within a six-month timeframe, his or her service will be subject to termination for one year. After the one year period expires, the customer may resume service by subscribing to a service plan appropriate to his or her needs.

    Will all customers who exceed 250 GB of data usage in a month be identified as excessive users?

    Yes, Comcast is setting 250 GB as the residential data usage threshold for excessive use. Customers who exceed 250 GB and are among the top users of Comcast's high-speed Internet service may get contacted by Comcast about their excessive use.

    goldenways
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    And now we see the death of internet access as we know it.

    DoubleNeg
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    WiFi hacking is gonna get crazy!

    Ride on!

    1percent
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    250Gigs is a gigantic amount

    Owwmykneecap
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    250GBs I couldn't believe this......

    sunnyspeaks
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    Aw man. Talk about unfair.
    I burn through 250 GB's before I finish my first cup of coffee.

    huntre
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    What the hell happened to capitalism? Why is comcast giving in to the government, enforcing their sh*t laws. Comcast needs to raise the middle finger and continue on with providing whatever service someone pays for.

    Bbuff
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    Don't be fooled, this is just a first step.

    250 may be a shit of a lot, but it's going to get tighter and tighter very soon.

    Saladin
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    I loathe Comcast! Everything they touch turns to crap.

    Setsfilia
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    I think it's the people that need to rise up with a middle finger right back at the greedy bastards at comcast. The simple answer would be to switch to another provider, but people don't often have that choice - sometimes cable is the only game in town. People need to understand that the cable company is a public utility and falls under the governance of the board of public utilities (in my state it's http://www.bpu.state.nj.us/). Also, each municipality grants the cable company a municipal consent (a franchise, really a monopoly) to provide service to the town. Usually these consents last for 10 years at a time. I suggest that since these caps were not in place when the consent was granted, either they suspend the caps per municipality until the end of the consent, or they hold a new public hearing where they can ammend the consent, otherwise, throw them out of the town and let a competing cable or FiOS provider in. I'd start by contacting your town's legal department and see what they have to say. If their consent period is up for renewal, there will be public hearings held. Print flyers and post them around the neighborhood. Most people may not be affected by the cap (yet) but they should object on principle alone. Maybe the EFF ( http://eff.org ) can chime in on this? Postal rates used to be metered by distance - the gov't hired Charles Babbage (before his Difference Engine) to study the problem and he advised that it cost more money to calculate the metering than it did to deliver the letter, and the flat rate stamp was born. The same will hold true for Comcast, it'll cost more to do the metering, and that cost will be passed on to us, along with a hefty profit back for Comcast. It's Craptastic!

    stantheman
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    I have Comcast. This shit sucks.

    HiImGuss
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    Sounds like a good time to switch from Comcast to another ISP

    Argon18
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    SWITCH ISP'S!! DO NOT TOLERATE THIS FASCIST CRAP!!

    recommended by Argon18
    petarro
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    This news will surely give AT&T a huge opportunity to compete with COMCAST.
    Actually, this is a possitive news for us subscribers, competition means lower cable bundle bill.

    gracesteban
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    Hmm... my thoughts are that for most people (and even those who download torrents and such) 250GBs is going to always be plenty.

    However, I am staunchly against any internet regulations that cap or block or in some way restrict you from having access to our last free (meaning unhindered from politics, corporations, and religion) media.

    bekah_1984
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    stantheman is on the right track! Read his post folks and begin the grassroots movement at a local level- There are options available to communities and municipalities who would want them- check out wireless mesh systems- if you ask me, not being tied to a cable, and a community owned isp would be better in all respects.

    Screw the tether, screw the corporate big brother crap, and screw the sob's who don't understand what responsible profits are. (read screw comcast!)

    Hiway
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    To all those yelling about switching ISPs; it's not that easy in some places. If I want broadband, I have Comcast cable or Verizon DSL. That's it, they're the only two choices. Comcast is faster.

    250G/month is a lot, and no normal user will go over it, but that's not the point. *Any* limit sets a dangerous precedent for consumers.

    xenothaulus
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    Let's just limit breathing.

    GO GREEN...if you breathe out more carbon dioxide then alloted you will be ruining the Environment and we (the Green Mob if you will) will hunt you don't and puncture your lungs.

    Have a happy Earth Day. *grin*

    J_Jammer
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    I believe they tested this idea out on some small town in Virginia first.

    But yea... I knew this was coming because there were caps on cable internet in various parts of the country from other providers. Cable pipe is shared by your whole neighborhood and at peak hours, it's rediculously slow. That's one of the reasons they are capping it. I remember back in 1999 a lot of Canadian cable providers capped their users too. It isn't dedicated like DSL. Cable does have a faster up and download speeds, but many people don't know DSL can be upgraded to cable speeds nowadays -- it just costs more. Plus, it's more secure to have a dynamic IP anyway.

    Time to e-mail my friends and family who have comcast!

    telekinesis
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    Gee cutting back to only 50 million E-mails a month. What ever will I do. I guess that in October I'll only be able to make 49,999,999 posts here. Oh wait a minute. I dont have Comcast! Hey I can still go over the 50 million E-mails a month mark with no problem.

    Brockie
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    This is ridiculous comcast needs some real competition. As of right now they know they can pretty much do anything they like, because we don't really have other options.
    What does surprise me is that Hulu, youtube, or netflix haven't made any comments on this cap. Seems that it might hurt their business.

    Groovatronic
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    250GB is nothing. Especially since everything is being streamed nowadays, including phone calls.

    And yea, they have no competition. ATT and Comcast divided up regions so there is no competition.

    telekinesis
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    If you liked your unbridled access, you should have paid more attention to the news... There was plenty of coverage of all of the events leading up to these things...

    De-regulation of broadcast media - you could have voted against it... or at least the politicians that were for it. Now, ClearChannel & Rupert Murdoch own every radio & tv station in your town & nearly every local dj is out of a job (unless they like the prospect of being a minimum-wage button-pusher til retirement)

    Meetings & legislation on behalf of the RIAA, BMI, ASCAP, & the MPAA - could've attended the meetings or at least made a phone call... Bandwidth limits are imposed to squash P2P file-sharing or torrents.

    Aaaand, the axe that sliced the camel's back - Net Neutrality.

    If you think the government & corporate interests want the internet & media to be accessible to you - you're dead wrong.

    jjeziorski
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    So do I switch to dsl now or wait for the promised fiber-optics??? choices.. sigh

    osiris326
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