Family Racks Up $19,370 Cell Phone Bill
- added September 07, 2008
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A Portland family racked up nearly $20,000 on their AT&T bill, local station KPTV reported.
The Terry family said they wished they would have received some kind of warning before receiving their 200-page bill in the mail for $19,370.
In July, their son headed north to Vancouver, Canada, and used a laptop with an AirCard to send photos and e-mails back home. The bill showed he used the service 21 times, but because he was out of the country, the activity added up to thousands of dollars in charges.
The AirCard allows users to connect to e-mail, the Internet and business applications while traveling, according to AT&T's Web site. On the Terry family's bill, they were charged international fees for the service.
The Terry family said they asked an AT&T employee about the service before their son left the country. They said they were told nothing about international fees.
http://www.wftv.com/money/17390103/detail.html
The Terry family said they wished they would have received some kind of warning before receiving their 200-page bill in the mail for $19,370.
In July, their son headed north to Vancouver, Canada, and used a laptop with an AirCard to send photos and e-mails back home. The bill showed he used the service 21 times, but because he was out of the country, the activity added up to thousands of dollars in charges.
The AirCard allows users to connect to e-mail, the Internet and business applications while traveling, according to AT&T's Web site. On the Terry family's bill, they were charged international fees for the service.
The Terry family said they asked an AT&T employee about the service before their son left the country. They said they were told nothing about international fees.
http://www.wftv.com/money/17390103/detail.html
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It seems to me that AT&T would have notified them about this before letting it get that high. I'm curious as to whether anyone who posts on current.com has had similar experiences with large communications companies over an amount that's out of the ordinary with no "heads-up".
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Sounds like bullony. AT&T would contact the account holder if their balance was reaching a high amount.
Even if the kid was on the net the whole time he was on vacation, his balance wouldn't reach that amount in a month. Stop surfing the net/emailing and enjoy your vacation...-
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- MalibuSurfer
- 3 months ago
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