ITIL Certified Products are No Magic Bullet
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- Paisano1
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more from Tech:
http://information-security-resources.com/2009/07/21/itil-certified-p...
Companies buy these so called certified products thinking they have the magic bullet to solve their ITIL project, and they’ll skip the hard part, which is designing the processes for their organization.So instead of a magic bullet they’ll just shoot themselves in the foot with a real bullet.
ITIL isn’t about specific products but instead about putting in processes that bring efficiency to the organization.
