tagged w/ Charter Communications
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Charter Communications poor customer service almost killed me when they cancelled my phone service during the most important crisis of my life – after being diagnosed with diabetes and a blood sugar level at 441. I could not call out, nor could my wife contact me that week during the day to see if I was alive. Poor customer service can be deadly.
In my wife’s original order she asked ONLY for the cable to be changed – NOT the Internet or the phone service – the request was to just take out the premium channels. I reconfirmed the request with Charter throughout the week in more than a half dozen phone calls from a borrowed cell phone. I was assured that the telephone service would be restored immediately – it has not. Where do I turn for the pain and suffering Charter Communications has caused me?!
Charter "customer service" told me the phone service would be on immediately that day. I waited ... and waited ... and waited too long and believed what I was told. I trusted the wrong people.
Charter Communications is an American company providing cable television, high-speed Internet, and telephone services to more than 5.7 million customers in 29 states, including where I live in Johnson City, TN.
-Charter Communications poor customer service almost killed me when they cancelled my... more
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Charter Communications, one of the nation's largest ISPs, plans to begin eavesdropping on customers' web surfing activity, to help web advertisers deliver targeted ads.
In letters being sent to some of its 2.7 million high-speed internet customers, Charter is billing its new web-tracking program as an "enhancement" for customers' web surfing experience. The letters were first reported by a BroadbandReports.com user on Sunday. The pilot program is set to begin next month.
"Browsing the web can become more like flipping through your favorite magazine, where you see ads that are appealing to you and enhance your enjoyment and the utility of the experience," the company's letters read.
Charter's system appears to be similar to a targeted advertising system in the U.K. developed by Phorm, a London company with alleged spyware roots.
Phorm is trying to strike deals with several large British ISPs to install a targeted advertising system to track the web-surfing patterns of broadband customers. Using modified browser cookies, Phorm's system would use surfing patterns to deliver closely targeted ads, and, the company claims, protect against online scams like phishing.
However, Phorm's proposal has set off a storm of consumer protest after it was revealed that British Telecom ran secret trials on thousands of broadband customers. Phorm's opponents include the inventor of the world wide web, Sir Tim Berners Lee, and several prospective advertisers. The U.K. government has said the system would likely be illegal unless explicitly opt-in.
Charter plans to test its program in four markets: Ft. Worth, Texas; San Luis Obispo, California; Oxford, Massachusetts; and Newtown, Connecticut, according to Charter Vice President Ted Schremp.
He described the system as capable of noticing when a user visits Honda.com or Toyota's website, for example, so when the user visits unrelated sites, he or she will be treated to automotive-related ads.
The company is aware of the privacy and transparency concerns, according to Schremp, but believes the program will benefit its customers and its own bottom line.
"The fact that we sent customer notification letters is indicative of the approach we are taking overall," Schremp said. "This is just another example of leveraging the latest technology."
Charter is partnering with a company called NebuAD to build profiles of its users. NebuAD will share the behavioral tracking results with third-party advertising networks like DoubleClick. Users can opt out of the system, but have to give their full name and address to get an opt-out cookie. The process would have to be repeated for every browser on every computer in a home to block the service, and would have to be reset if cookies are ever deleted.Charter Communications, one of the nation's largest ISPs, plans to begin... more
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kushan
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added this
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3 years ago
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...charter communications accidently deletes 14,000 customer e-mail accounts...permanently.
get a gmail account, people....charter communications accidently deletes 14,000 customer e-mail... more
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