tagged w/ FAQ
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Una delle attività che facciamo spesso è monitorare le richieste di assistenza, per capire, imparare, prepararci. Così abbiamo individuato alcune domande ricorrenti e ci è venuto in mente di agire proattivamente, postando una sorta di FAQ dedicate ai problemi più comuni (e anche divertenti) che vengono sottoposti al nostro customer care – fornendo anticipatamente le semplici soluzioni… :)
“Ho tagliato il filo del telefono e ora non funziona più nulla, che faccio?”
Che ci crediate o no, succede più o meno regolarmente che ci contattino per questo incidente. Premesso che è meglio non prendere questo tipo di iniziative, l’unica soluzione è chiamare un elettricista o un amico molto esperto per ricablare.
Noi non ci occupiamo delle cosiddette “reti interne”, su questo proprio non possiamo aiutarvi ;)
“Ho resettato il modem”/”ho riconfigurato il router” ed ora non va più niente… cosa devo fare?
Smanettare e sperimentare è un ottimo modo di imparare. Da evitare però se non potete permettervi di restare senza connessione.
Se l’ADSL è per voi “mission critical” e funziona, meglio lasciare le cose così come sono (raramente i modem si deconfigurano da soli…).
Può capitare che l’ADSL vada giù temporaneamente (spesso indipendentemente dai nostri servizi e dai nostri hardware). Consiglio: niente panico, aspettare anche un 30 minuti e vedere se il problema si risolve da solo. In caso contrario spegnere il modem, aspettare 60 secondi e riavviare. Se ancora non funziona, contattate i nostri tecnici per una diagnosi e una soluzione.
Se volete smanettare, in rete o sui libri troverete molte fonti di informazioni che vi evitano di procedere a tentativi ed errori, col rischio di impallare tutto.
Se poi la frittata è proprio fatta, la soluzione possiamo essere noi. Meglio prendere un appuntamento con il nostro servizio clienti e vi aiuteremo a riconfigurare tutto passo a passo.
“Ho spostato il modem su un’altra presa ed ora non va più niente, che devo fare?”
Questa è semplice: rimettere il modem dove era prima, l’ADSL deve essere collegata sempre alla presa principale
“Ho messo un altro modem su una seconda presa telefonica e adesso non mi funziona più niente”
Semplice anche questa. La tecnologia ADSL prevede l’utilizzo di un solo modem, non è possibile utilizzarne due contemporaneamente. Tocca scegliere quale usare. E se serve connettere più device, attivare la rete WiFi del router ;-)
“C’è stato un temporale e un fulmine ha bruciato il router, cosa posso fare?”
Ringraziare il cielo che non sia successo nulla di peggio ;-) A questo punto, però, cambiare l’hardware è l’unica soluzione.
Se si tratta di un nostro router in comodato, bisogna contattare il customer care per ottenere istruzioni per la restituzione e la sostituzione.
“Sto usando un programma di video streaming in HD, perché mi vedono a scatti?”/”sto caricando un ISO (un cd su internet) utilizzando tutta la banda in upload, perché la navigazione va male?”
Va male perché state usando un sacco di banda. E’ normale. E nelle ADSL, che sono asimmetriche, c’è sempre meno banda per “mettere su” di quella che avete per “tirare giù”.
La banda di upload ha un limite. Per le ADSL solitamente è 384 Kbps ma le nostre linee ne hanno 512, per permettere di caricare più dati verso internet.
Se si satura questo limite è difficile anche scaricare, perché per visualizzare pagine e contenuti bisogna inviare input (dati) dal proprio PC verso internet e poi riceverne. Ovviamente se non si riescono ad inviare dati all’esterno non si riescono neanche a ricevere…
“Il mio modem si collega solo a 4 mega, ma io ho comprato 7 mega: come mai?”
Il contratto sottoscritto è “fino a 7 mega” (vale per Ehiweb e per tutti gli altri provider).
C’è da considerare che la tecnologia ADSL è sensibile alla distanza che c’è tra la centrale che eroga il servizio e il luogo dove questo viene usato (vedi pagina Come funziona l’ADSL).
Per questo motivo sono nate le ADSL rate adaptive, che permettono velocità di aggancio superiori alle vecchie ADSL, quindi sino a 7 mega o superiori. Insomma dipende dal tipo di contratto sottoscritto e dalle centrali di zona.
“Non mi va più internet wireless”
Dopo aver verificato il funzionamento della linea, l’evento più probabile è che sia stata accidentalmente spenta la wireless del Fritz! (o del vostro router di altra marca).
Basta cliccare il pulsantino “wireless” sul Fritz! e Internet torna magicamente a funzionare ;-)
E voi? Avete qualche altra domanda interessante o divertente che secondo voi dovremmo inserire nella nostra FAQ? Noi siamo qui per ascoltare, e magari anche per sorridere insieme ;-)
Photo: exaltedUna delle attività che facciamo spesso è monitorare le richieste di... more
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For those seeking the Resident Evil The Mercenaries 3D walkthrough, here is the full strategy guide that will guide you from start to finish for this cool 3DS Horror Action Adventure from Capcom helping you handle the relentless action, where to go, all the hints when you need them, as well as those always favored secrets you wish you could find. The spoiler free Resident Evil The Mercenaries 3D walkthrough guide from GameGuideDog includes support from developer and publisher team insiders as always and membership truly provides more than the average game help website. Read more and the get full details here:
http://www.examiner.com/video-game-guide-in-national/resident-evil-the-mercenaries-3d-walkthrough-strategy-guide-gameguidedogFor those seeking the Resident Evil The Mercenaries 3D walkthrough, here is the full... more
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For those seeking the BlazBlue: Continuum Shift II walkthrough, here is the full strategy guide that will guide you from start to finish for the latest fighting game from Aksys for the PSP allowing you to master the best fighting combos and all those always favored secrets you wish you could find. The spoiler free BlazBlue: Continuum Shift 2 walkthrough guide from GameGuideDog includes support from developer and publisher team insiders as always and membership truly provides more than the average game help website. Read more and the full details here:
http://videogames.gameguidedog.com/walkthroughs/blazblue-continuum-shift-2-walkthrough-video-guide-psp/3632/For those seeking the BlazBlue: Continuum Shift II walkthrough, here is the full... more
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Need help with the Kung Fu Panda 2 game? Get the full Kung Fu Panda 2 walkthrough video guide from the link on this page which has the full walkthrough that will guide you from start to finish for the latest from THQ allowing you to discover the best tactics for handling foes, favored secrets you wish you could find, and more. The spoiler free Kung Fu Panda 2 walkthrough video guide from GameGuideDog includes support from developer and publisher team insiders as always and membership truly provides more than the average game help website. Read more and the full review details here
http://www.gameguidedog.com/game-walkthrough/kung-fu-panda-2-the-game-walkthroughNeed help with the Kung Fu Panda 2 game? Get the full Kung Fu Panda 2 walkthrough... more
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If you're stuck stumped or frustrated our Witcher 2 Assassins of Kings Walkthrough will get you from start to finish in this epic adventure sequel based on the lore of the books written by Polish author Andrzej Sapkowski. The game itself has created quite a stir in the gaming world for it's stunning beautiful visuals, wide range of plot altering choices, and dark adult content. Grab the full support for the Witcher 2 walkthrough and get your personal questions answered directly from the support staff as well from this GameGuideDog game help site.
http://www.gameguidedog.com/game-walkthrough/the-witcher-2-assassins-of-kings-walkthrough-video-guide-pc-ps3-xbox-360If you're stuck stumped or frustrated our Witcher 2 Assassins of Kings... more
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For those seeking the best of all the releases as far as the L.A. Noire walkthrough series, the best place to get the most help will be at GameGuideDog which guides you from start to finish in a chapter based strategy guide without giving the big plot points away. If you like playing L.A. Noire and have gotten the additional stories as well, this is the site you will want to examine:
http://www.gameguidedog.com/game-walkthrough/l-a-noire-walkthrough-video-game-guide-ps3-xbox-360For those seeking the best of all the releases as far as the L.A. Noire walkthrough... more
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For those seeking the Fallout New Vegas Honest Hearts walkthrough, here is the full strategy guide that will guide you from start to finish for the latest DLC from Bethesda allowing you to discover the best tactics for mission development and upgrades as well as those always favored secrets you wish you could find. The spoiler free Fallout New Vegas Honest Hearts walkthrough video guide from GameGuideDog includes support from developer and publisher team insiders as always and membership truly provides more than the average game help website. Read more and the full details here:
http://www.gameguidedog.com/game-walkthrough/fallout-new-vegas-honest-hearts-walkthrough-video-guide-pc-ps3-xbox-360For those seeking the Fallout New Vegas Honest Hearts walkthrough, here is the full... more
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This Section 8 Prejudice walkthrough guides you from start to finish of the entire single player missions and includes tips for the co-op modes as well in this first person shooter published by TimeGate Studios and is compatable for the PC, PS3 and XBox 360 consoles. This site also includes customization of strategy guides and asks for further questions you may have in regards to particular tactics and assault mechanics you may wish further insight on so it's worth having a look.
http://www.gameguidedog.com/game-walkthrough/section-8-prejudice-walkthrough-pc-ps3-xbox-360ThisThis Section 8 Prejudice walkthrough guides you from start to finish of the entire... more
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If your like us you've been looking for awhile trying to find the 'real' Portal 2 Walkthrough here online. Well look no further, as reported by Examiner.com, there is a full guide and website designed to answer questions on a one on one basis as a matter of fact. So if again if you need a spoiler free Portal 2 Walkthrough or a strategy guide based on your very own questions, then look no further. Visit the link below:
http://www.examiner.com/video-game-guide-in-national/portal-2-walkthrough-strategy-guide-and-review-gameguidedogIf your like us you've been looking for awhile trying to find the... more
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Unlockable: Seasonal and Secret Pins
You won’t see these pins on your list, nor do they count towards your pin total.
* Amy’s Birthday Pressie – Play on Amy’s Birthday, July 29th
* Festive Spirit – Wear a Christmas costume on Christmas Day, December 25th
* Group Hug of 20,000 – Get online at the same time as 20,000 other players
* Halloween Hauntings – Put on the Pumpkin Head costume on HalloweenUnlockable: Seasonal and Secret Pins
You won’t see these pins on your list,... more
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Dr. Lydia S. Glass is a divorce mediator and a licensed clinical psychologist and licensed Marriage, Family, and Child Therapist with a private practice in Pasadena, California. Dr. Glass works with adults and adolescents in individual psychotherapy, couples therapy, and family therapy.
http://www.lydiaglass.comDr. Lydia S. Glass is a divorce mediator and a licensed clinical psychologist and... more
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Spectacle received a response today from L&Q and NHH to a letter sent out on July 9th, seeking answers to questions that weren’t included in Higgin’s FAQ sheet to residents. The good news is that there seems to be no health related threats to residents who have eaten produce from the contaminated soil. To quote the letter: “The marginal nature of the soil classification does not pose a threat to health from eating produce grown in the soil. It is key to note that soil in any garden would have a degree of ‘contamination’ and that the issue is about present day classification.”
http://www.spectacle.co.uk/spectacleblog/silwood-video-group/lq-and-nhh-no-health-threats-to-eating-produce-from-contaminated-soil/Spectacle received a response today from L&Q and NHH to a letter sent out on July... more
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Prior to having their gardens dug up and the topsoil replaced, residents of Silwood were sent a sheet of “Frequently Asked Questions” as an attachment to a letter from L&Q. The FAQ sheet covers matters such as whether the residents’ houses will be entered during the works, what will happen to sheds and garden furniture, and if any fences will be moved. As various conversations with the residents suggest, (along with common sense, of course), the questions covered are not even close to the ones really requiring answers.
http://www.spectacle.co.uk/spectacleblog/silwood-video-group/silwood-residents-frequently-asked-questions/Prior to having their gardens dug up and the topsoil replaced, residents of Silwood... more
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Yet another twist in the tale of regenerating the Silwood estate as around 50 residents are having their back gardens dug up because of ‘contaminated’ topsoil. [...]
The gardens affected were previously filled with topsoil bought in from elsewhere. And it’s unclear whether the soil has been contaminated right from the start. Some residents suspect as much, saying that plants seeded in the soil haven’t grown easily. One pointed out a rose bush planted five years ago – still barely more than a few shoots.
http://www.spectacle.co.uk/spectacleblog/silwood-video-group/digging-down-deeper-at-silwood/Yet another twist in the tale of regenerating the Silwood estate as around 50... more
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