Ofcom pushing for faster mobile number switches
source: http://www.techradar.com/news/phone-and-communications/mobile-phones/ofcom-pushes-for-faster...
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- JClem
- added this
I picked this today as i'm currently in the middle of a mobile number switch and have had problems in the past.
Orange have told me that it could take upto a week to send out my PAC code (for transfering a number to a new phone) so for a week i'm in limbo with 2 phones.
Seems Ofcom have caught on to this and want to change it:
"However, Ofcom is looking at four options to speed the process up, which remaining cost beneficial to the networks.
It either wants mobile operators to respond to consumer PAC requests within two hours or a day by SMS or phone, or to force the networks to sort it out between themselves and bypass the consumer completely (as is the case throughout the rest of Europe)........
The body also said that it believed some operators were actively slowing down the PAC process, due to the fact it's losing a customer, and Ofcom has said it will be monitoring this situation closely, with legal action on the cards if such a case is proved."
Fair play to them, it might be a minor point but it is pain in the neck when switching phones
Orange have told me that it could take upto a week to send out my PAC code (for transfering a number to a new phone) so for a week i'm in limbo with 2 phones.
Seems Ofcom have caught on to this and want to change it:
"However, Ofcom is looking at four options to speed the process up, which remaining cost beneficial to the networks.
It either wants mobile operators to respond to consumer PAC requests within two hours or a day by SMS or phone, or to force the networks to sort it out between themselves and bypass the consumer completely (as is the case throughout the rest of Europe)........
The body also said that it believed some operators were actively slowing down the PAC process, due to the fact it's losing a customer, and Ofcom has said it will be monitoring this situation closely, with legal action on the cards if such a case is proved."
Fair play to them, it might be a minor point but it is pain in the neck when switching phones
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- tags:
- Tech, Technology, Upstream, Mobile Phones, 1 more
