Microsoft investigates Windows 7 'screen of death'
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- xiola
- added this
The error means that users of Windows 7 see a totally black screen after logging on to the system.
The firm said it was looking into reports that suggest its latest security update, issued on 10 November, was the cause the problem.
Reports suggest the flaw also affects Vista, XP and other systems.
Software firm Prevx, which has issued a fix for the problem, says "millions" of people may be affected.
"Users have resorted to reloading Windows as a last ditch effort to fix the problem," the firm's David Kennerley wrote in a blog post.
"We hope we can help a good many of you avoid the need to reload."
Unknown problem
The firm said its fix did not work in all cases.
"There can be many causes," said Mr Kennerley.
"But if your black screen woes began in the last two weeks after a Windows update or after running any security program (including Prevx) to remove malware during this time then this fix will have a high probability of working."
Mr Kennerly said the firm had identified "at least 10 different scenarios which will trigger the same black screen conditions".
"These appear to have been around for years now," he said.
The firm reports that the problem affects editions of Windows 7, Vista, XP, NT, and Windows 2000.
Microsoft said that people who are affected by the problem should contact its customer service line.
A spokesperson said that the reports did "not match any known issues" documented by the firm.
It has not issued a fix for the problem, which causes the desktop, task bar, system tray and side bar to disappear, according to reports.
The "black screen of death" moniker is a play on the "blue screen of death", which appears when Microsoft operating systems crash.
http://news.bbc.co.uk/2/hi/technology/8388253.stm
image source:
http://www.mobilewhack.com/wp-content/images/2009/01/windows_7-1.jpg
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- groups:
- Community, Tech, Technology
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- tags:
- Windows 7, black screen of death
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CalgarC
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lmfao... i remember when it was just the blue screen of death...
- 2 years ago
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CalgarC
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Stever_B
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I've always maintained that anyone bashing a Mac is just someone who's never used one.
- 2 years ago
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Stever_B
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mindcruzer
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Stever_B:
I think mac's blow, and I've used many. But I also hate windows. I really just hate the whole money part. It's a waste of money when there are tons of free linux OS's out there.
- 2 years ago
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mindcruzer
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Sam_the_Wizer
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Stever_B:
Agree with Mindcruzer 100%. Using Linux for the last 3 years has spoiled me. When I get on a Mac or Windows machine now it frustrates the hell out of me. Not for lack of knowledge either. I've provided tech support for both Windows and Mac.
- 2 years ago
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Sam_the_Wizer
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Kheli
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You get what you pay for I guess. I don't even turn on my Vista laptop anymore - the thing runs like a brick. My old G4 PowerMac (I'm using that now) on the other hand has been chugging along like a soldier since 2005. Go figure.
- 2 years ago
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Kheli
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ras_menelik
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Malware has been blamed for a problem with the Windows 7 operating system, dubbed the 'Black Screen of Death'.
Some Windows users are confronted by a totally black screen after they log on to their system.
Initially it was thought that Microsoft's own security update could have caused the problem but that has now been ruled out.
The software firm that suggested the security update was the problem has apologised for its claims.
Reports suggest the problem also affects Windows Vista and XP.
In a blog posting on its security site, Microsoft said that it had investigated the claims and "found that our November Security Updates are not making changes to the system that these reports say are responsible for these issues".
The firm said that the behaviour was associated with malware, such as Daonol, and that this was probably the root cause.
Software firm Prevx, who had said the November update may have been to blame, have since retracted their statement, saying it had been a "challenging issue" to identify the cause.
"Having narrowed down a specific trigger for this condition we've done quite a bit of testing and re-testing on the recent Windows patches including KB976098 and KB915597 as referred to in our previous blog," the firm wrote on its website.
"Since more specifically narrowing down the cause we have been able to exonerate these patches from being a contributory factor."
Prevx apologised to Microsoft for "for any inconvenience" its earlier claims may have caused.
The firm has issued a fix for the problem, which it says could affect "millions" of computers.
"Users have resorted to reloading Windows as a last ditch effort to fix the problem," the firm's David Kennerley wrote in a blog post.
"We hope we can help a good many of you avoid the need to reload."
Unknown problem
The firm said its fix did not work in all cases.
"There can be many causes," said Mr Kennerley.
"But if your black screen woes began in the last two weeks... or after running any security program (including Prevx) to remove malware during this time, then this fix will have a high probability of working."
Mr Kennerly said the firm had identified "at least 10 different scenarios which will trigger the same black screen conditions".
"These appear to have been around for years now," he said.
The firm reports that the problem affects editions of Windows 7, Vista, XP, NT, and Windows 2000.
Microsoft said that people who are affected by the problem should contact its customer service line.
The "black screen of death" moniker is a play on the "blue screen of death", which appears when Microsoft operating systems crash.
http://news.bbc.co.uk/2/hi/technology/8388253.stm - 2 years ago
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ras_menelik
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QuestionGeek
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Actually I agree with Ares. I've been using Windows XP, which I love, for years and have had very few problems. I hate Windows Vista. Windows Vista and Windows 7 have different routing and incompatible software problems with previous versions of Windows. They changed all that was familiar. Pretty stupid of Microsoft if you ask me, because XP had been perfected by that time. Most of us or many have been using Windows since the 3.1 version.They could have called it Vista and 7 without changing all the functionality. Windows Vista has caused many defections from Windows PCs and gave Apple new customers.
And come on people, you have to have a little tech savvy. My computer has lasted 7 years with minimal problems. Yes you have to do the Spybot, Ccleaner, Defrag. Only install updates you need. Don't install all of them--some of them aren't necessary. I have seen many people ruin their Windows computers, simply because they don't know how to maintain them, nor do they care to know.. Microsoft loves these types of people, of which there are many, because what do these types of people do when their computer gets ruined like this after 2 years? They run out and by a new Windows PC.
- 2 years ago
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QuestionGeek
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rwahrens
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QuestionGeek:
"Microsoft loves these types of people, of which there are many, because what do these types of people do when their computer gets ruined like this after 2 years? They run out and by a new Windows PC."
Yeah, and now, with the Vista disaster, they are now running out and buying Macs, too, and if you don't think stuff like this doesn't make folks think twice about another windoze box, you've got another think coming.
Yes, you CAN do all the anti-virus/spyware/rootkit stuff, defragging every month and re-installing it all again every six, but most people don't want to do that. They want to sit down at their computer and just have it work. They want the computer to do all that for them, and the Mac does, mostly.
I bought software that could defrag my mac once, and it was a waste of money. OS X does that job for you, every time it optimizes the system during an update or upgrade, or installing software. It just manages the file system better, resulting in fewer fragmented files.
And don't get me started on malware. With just two trojans in three years on the OS X platform (both of which need user intervention to work), the comparison just isn't fair, windoze loses every time.
- 2 years ago
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rwahrens
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QuestionGeek
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QuestionGeek:
"but most people don't want to do that"
Because most people are lazy!! .. I don't like to clean my house, brush my teeth, or change the tires on my car either, but I do it..
- 2 years ago
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QuestionGeek
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rwahrens
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QuestionGeek:
So? What's wrong with wanting a computer that is easier to take care of? I used to have cars that had batteries that needed to have water put in them every week, but modern batteries don't need that level of care any more. Is THAT bad?
Some car manufacturers put out cars that only need tune ups every 100,000 miles. Is THAT bad? I'd say its progress. The less we have to screw with things under the hood, the better they work.
That's certainly the case with computers. I've seen users that I wouldn't trust them under the hood for love nor money, they are just that dangerous to the good health of their computers.
For MOST people, Macs are truly good in that respect. They let you go about your business without having to worry about viruses, malware, defragging the stupid things or having to worry about emptying the idiotic temp folders. The software update keeps you informed about updates, and it optimizes the disk when it does those updates. Keep it running overnight once a week to allow it to do some housekeeping chores, and it'll keep ticking for years without having to defrag or reinstall the OS.
Sure, the geeks among us LIKE to screw around under the hood - just like car enthusiasts like to change the oil, tune them up and water the battery. So, let the geeks keep running windows, but the common folk that just want to do their stuff without worry can easily do that with their Macs.
And there's nothing wrong with that either.
- 2 years ago
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rwahrens
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LowShred
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I get this all the time on Vista. My POS Sprint phone is more reliable than my computer.
- 2 years ago
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LowShred
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ryan8566
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would someone please tell me what is on my screen?
- 2 years ago
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ryan8566
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KSirys
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Linux and Mac rule!!
- 2 years ago
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KSirys
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current_nando
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Haaa I knew it!!! I have said it so many times in "Yahoo answers" looking to solve their Windows nightmares; the only thing they do is fix one thing and screw 7 others, I actually have automatic updates off cause every now and then you just going to shut down your pc and there it is "wait a minute buddy we need to install a bunch of updates that were downloaded without your consent" and there yo go everything goes to crap! Man how I hate those...
- 2 years ago
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current_nando
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Ares
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I think it's pretty funny when mac users use those commercials as a defense for their choice in an OS. I've been using XP without any issue on my laptop for a years and never had any problems, at all. You just have to put in a little bit more leg work to understand and operate the Windows system. Once you have it down, it's more functional, easier to navigate, and versatile. The Windows 7 OS is very young, it's not surprising that they're having to work a few bugs out.
- 2 years ago
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Ares
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Varex_Sythe
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Ares:
Yeah, I've used XP on my old laptop since I got it in 2002. I've upgraded the RAM and the Hard drive on the machine and it still runs a lot slower than it did new. It also has it's fair share of problems, program crashes, and freezes. Nothing extreme, just what I expected from the machine and a windows OS. And I do know what I'm talking about with Windows. I've been using Windows since 3.1 and the DOS system was much more reliable.
I did finally get a Macbook Pro with Snow Leopard. The amount of errors, freezes and holdups are incredibly few compared to any windows systems I've used. And although the computer can crash like any other computer, I have yet to have it do so. That is something XP never could do for me. The programs might be limited in comparison to what is available for Windows, but the functionality is not. So far this Macbook can do everything that my old XP machine can do, and then some.
- 2 years ago
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Varex_Sythe
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Ares
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Ares:
I'm not trying to call you out or anything, but I'm curious: did you regularly run and update virus scan programs like McAfee? Did you regularly run spyware programs like Ad-Aware and Spybot? How about disk defragmentation, disk cleanup, and regular cleaning of files?
I learned a lot about my laptop when I got it and went through maintenance sites. It doesn't take much to keep a *good* laptop running smoothly. Of course you'll see more issues on cheap-o laptops. My Thinkpad T60p still runs just like the day I bought it. I love it.
- 2 years ago
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Ares
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Varex_Sythe
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Ares:
Defragmented the hard drive once a month. Ran McAfee. Tried various spywares. And I reformatted the hard drive once every five to six months. The reformatting helped a little, but not too much. My windows machine is a Dell Inspiron 5100.
- 2 years ago
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Varex_Sythe
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ii386
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Ares:
Says the mac user: "virus scans, adware, spybots? what are they?"
- 2 years ago
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ii386
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rwahrens
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Ares:
Uh, I'd say that running anti-virus, anti-spyware & having to defrag a PC on a regular basis is more than a "little" work - especially if one has to regularly reinstall the OS and all one's apps.
I do desktop support for a major federal agency, and we take VERY good care of our machines, but we still have to defrag the darn things, we run very expensive McAfee enterprise software, and I'll swear some machines have to get re-imaged every doggon six months, just to keep em running smoothly. Otherwise, they gum up, get slow and start crashing, just running Outlook, which is the biggest memory and resource hog on the planet.
I run Macs at home - because I'd rather get my own work done than have to do desktop support at home on my own machines like I do at work.
I don't run anti-virus. I don't run anti-spyware. I don't have to defrag my Macs, cause the OS takes care of that chore without my having to do squat. I haven't done a clean install in at least two OS upgrades and numerous point updates in between. Yet my Mac runs as fast, if not faster, than it did when I bought it three and a half years ago. Other than a couple of app crashes, my OS hasn't crashed the whole machine more than one time since I bought it, and that was the fault of an app - deleted the app and it never happened again.
I can point to numerous folks with similar stories, and none of them are desktop techs, they're just regular people, keeping their macs updated through Software Update on a regular basis.
The last virus I had was on System 8, over ten years ago.
- 2 years ago
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rwahrens
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Ares
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Ares:
Well that's Mac's cornerstone innit? So easy, you can use it no matter how fucking stupid you are. I don't call those habits more than a little bit of work. It's just maintaining a machine that you put a good deal of money into. Similarly, I paid a good deal of money for my Jeep, so I religiously change the oil, differential fluid, tranny fluid, t-case fluid, spark plugs, fuel filter, rotate and balance the tires, align the steering components, run Seafoam through the engine, wash and wax it, keep the inside clean, and, sheesh, I could go on and on with this.
It's not a chore, it's responsible maintenance. If there was an automobile that didn't require all that maintenance, would I buy it? Fuck no. I like to put the time in to learn how things that important to me work, and enjoy knowing that if any problem ever arises, I know enough about the product that I can fix it myself.
- 2 years ago
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Ares
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mindcruzer
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Ares:
"Says the mac user: "virus scans, adware, spybots? what are they?"
99% of that is the popularity of the OS, not how crappy it is. Mac isnt bullet proof either, its just that virus makers dont give a shit about it. You should be happy windows is so popular, I am, it's like a shield.
- 2 years ago
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mindcruzer
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Varex_Sythe
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Ares:
Yeah, because spending hours, in which I cannot use my computer for any power absorbing task, defragmenting my hard drive once a month is preferable to not having to do so. The same applies for reformatting, except that always takes my old laptop all damn day, during which it is not just useless for power absorbing tasks, it is useless for anything and everything. Just what I want, to spend hours and hours maintaining my computer so it can work less effectively than it did after my last hard disk format and/or defragmentation.
Also, why would I want to use an operating system that I'd have to be a fucking genius to successfully use? I'm very proficient with Windows, but I've been using their different operating systems regularly from 3.1 to XP, and every time I went through an upgrade it was like having to learn a new goddamn language to accomplish the same bullshit. Sure, I could get the basic rundown of the system in a few days, but actually making use of the system and it's resources took weeks.
The apple computer I just got was the first apple computer I'd done anything on since the 7th grade. Do you know how long it took me to figure out the more complex tasks? Three days in which I spent no more than a couple of hours each day casually skimming through the computers applications. It was easier to operate this apple two weeks after I got it than operating XP for seven years. Vista was a complete screw up compared to XP, and the only real praise I've heard and experienced from Windows 7 is that it is soooooo much better than Vista. That's like people thinking that the movie "X-Men Origins, Wolverine" was the king shit movie because "X3" blew ass in comparison. "X-Men Origins" was a decent movie, but it got way too much hype because the movie that followed it was such a piece of shit that in retrospect it looked brilliant.
- 2 years ago
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Varex_Sythe
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rwahrens
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Ares:
mindcruzer, you are wrong.
Popularity is not the issue, it is that there are millions of windoze boxes out there that have not been patched. It is the low hanging fruit.
The Mac OS has not had a successful exploit that doesn't depend on the user's intervention in over ten years.
Most botnets are smaller than 5 digits in size. The largest has been in the six figure range. At that scale, with thirty million Macs in the wild, many of whom are connected to the internet without anti-virus protection, you'd think that somebody'd figure out how to do on the mac platform what they can easily do on windoze - especially since Mac OS X has been out for 9 years already.
But they haven't, because they don't need to, due to all the idiots that run windoze and never upgrade their system, and let it hang out on broadband without some protection.
Under those conditions, market share doesn't mean spit.
Take a windoze box without anti-virus, put it out on the internet without a firewall or anti-virus, and it'll get infected in an average of less than a minute, without user intervention. That has been shown to be true in tests year after year. It doesn't work on a Mac.
Live with it.
- 2 years ago
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rwahrens
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mindcruzer
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Ares:
OK, fine. Windows is at about 91% market share right now. Lets pretend that somehow turned into a 91% Mac market share. What do you think would happen to the amount of malware for Mac OS? It wouldn't go down, that's for sure, but I bet you the amount of new windows malware would. You can't tell me that when some rogue programmer(s) is considering developing some malware they aren't thinking hmmm, do I want to infect 9% of computers on the net or 91%? Because there are always vulnerabilities, they just take time to find, and the more people that are looking for them the faster they seem to show up. I agree with what your saying, but it's not the whole story.
- 2 years ago
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mindcruzer
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rwahrens
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Ares:
No, the amount of windows malware wouldn't fall, since all the low hanging fruit - old unpatched windows boxes - would still be out there. At least it wouldn't until those boxes began to be dumped and replaced. You are still trying to say that sheer numbers are the reason for malware attacks, which is false.
The reason is OPPORTUNITY. All those old boxes that are unpatched, are vulnerable to old known vulnerabilities, for which there are already written exploits. All one has to do is alter the code to fit one's purposes, and one has one's own botnet! Whereas, to put one on the Mac, one must put in weeks of work, first finding an exploit, then trying to make one that doesn't require the users' help to load. So far, nobody as been willing to do that. Even the guys that won the security competition needed someone to click on a web page! (and the guy admitted that it took weeks of study and preparation to find the vulnerability and figure out how to use it.)
Criminals are NOT known for their extensive R&D budgets...they tend to stick to the easy stuff.
As for that 91%? It is a false number, based upon an amalgam of markets used just to make Microsoft look better.
In practical terms, that overall market is better split into smaller, more meaningful segments.
There is the Enterprise market, the industrial market, the retail market, and several other smaller specialty markets, such as medical, small business, graphics and video, as well as any number of others I may have missed. Oh, and education, I missed that.
Apple has a larger percentage of several of those, including graphics, video, education and especially the consumer market, for which it is estimated to have a hefty 60% of that market for over $1000 units.
The Enterprise, industrial and retail markets are not amenable to macs, as those are often specialized computers that are simple, low powered units running specialized software and often only do a single repetitive task. Plus, Apple has never tried to offer the extensive, and expensive, support that Enterprise systems require, so their low numbers there are no surprise.
Apple does not compete in the lower tiers of the computer markets, where units are under $900-$1000. Margins in that segment are razor thin, as Dell's constant losses in the last few years will show. They choose to market their products in the higher tiers, where there is more money and higher margins, and customers can afford to pay higher prices.
So Microsoft apologists water down the numbers by lumping it all together, as if those numbers are really meaningful.
They are fooling themselves, as Apple's double digit growth figures show for the last five years running. So keep your head firmly stuffed into the sand while Apple keeps on growing. We'll wave as we pass, if you can even see us!
- 2 years ago
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rwahrens
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squareshaped
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Well, this was inevitable. Still haven't heard of any problems with Snow Leopard.
- 2 years ago
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squareshaped
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callenstewart
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squareshaped:
I love my mac. I haven't had any issues with Snow Leopard, but I confess that a friend of mine has had issues and had to go back an OS version. It's still a mystery. Still, I'd take my mac over my old pc any day.
- 2 years ago
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callenstewart
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rwahrens
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squareshaped:
"oh there are issues. mainly that snow leopard was a bit underwhelming in terms of visual changes. "
???? Apple said that it was a maintenance release and that is why it was cheaper. A vast majority of its changes were under the hood, for developers, as you noted.
It didn't NEED visual changes - it needed the changes under the hood that Apple made, to make it cleaner, faster, and bring it another step on the road to 64 bit.
I think they did a hell of a job for $29.
- 2 years ago
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rwahrens
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Varex_Sythe
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Meh, I've screwed around on Windows 7 and it is a lot more impressive than Vista, but really the program just seems to be like a working version of Vista. I'm serious when I say that I think Vista was the Beta for Windows 7. Now people who have Vista and hate it either have to suck it up, use XP (which will be phased out because drivers will be less and less frequent for it) or they will have to shell out the extra money for Windows 7.
- 2 years ago
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Varex_Sythe
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mindcruzer
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Varex_Sythe:
Or get it for free from their university HAHAHAHAHAHAHAA
Actually I guess I payed for it in my tuition... dammit
- 2 years ago
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mindcruzer
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mindcruzer
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Windows 7 is actually pretty slick but any popular linux distro owns Windows as long as you aren't doing any multimedia work (video editing, graphics stuff, want insane video drivers etc.).
- 2 years ago
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mindcruzer
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Sam_the_Wizer
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mindcruzer:
Interesting. I don't have any need to do video editing, but Sound Engineering on Linux is eons ahead of Windows.
- 2 years ago
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Sam_the_Wizer
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mindcruzer
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mindcruzer:
I'm actually not sure about sound but I have found the best video/image editing software to be on windows and mac for sure. Although that's probably just because of those two OS's popularity.
- 2 years ago
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mindcruzer
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unimatrix0
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False rumor - check the link. I just bought a new machine w/ windows 7 and it is fantastic. Before that I used Vista for a long time on my laptop - no problems.
Mac is way over-rated - I used them at work. With Mac it is all about the snob factor. Some people want to pay more....go figure.
http://www.reuters.com/article/technologyNews/idUSTRE5B050H20091201
- 2 years ago
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unimatrix0
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rwahrens
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unimatrix0:
Bunk.
I've supported both Macs and PCs for the Feds for over 15 years now, and I'll tell you that this is not an unusual thing for Windows. I regularly re-image machines after as little as six months from the last re-image job. Don't even ask me how much trouble we've had with the Lenovo T60's we bought. They are all junk.
Macs are not overrated at all, but good stable machines that give good value on resale. I sold, in 2008, a six year old G4 for $600 - that I had upgraded to Leopard, and sold it running Tiger, running better, faster and more stable than it ever did running the OS it came with in 2002.
"These appear to have been around for years now," he said. "
http://www.youtube.com/watch?v=Gk4FIIkKXdw
There isn't an ad ever made that is more accurate than this one!
Oh, and don't expect Micro$oft to admit this, it's happening, but they are only denying that it is the patch's fault.
- 2 years ago
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rwahrens
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bailey78
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I'm P.C. and I'm happy with it.
- 2 years ago
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bailey78
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QuestionGeek
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It seems that those Apple/Mac ads couldn't be more accurate if they tried, however IBM Windows based PCs sell better because they're dirt inexpensive. Ha! You get what you pay for.
- 2 years ago
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QuestionGeek
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neonbunny
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I've been using Windows 7 for like 3 weeks now and I'm actually pretty impressed. I'm usually a linux man but I use windows for leisure stuff when I'm not doing development. It's actually fast like xp, on my machine anyway (it's single core, about 4 years old).
But linux still rules.
- 2 years ago
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neonbunny
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xiola
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@ Varex...So true. Better late than never, I suppose. @ Bushido... LOL, right!?
- 2 years ago
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xiola
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Bushido
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"Windows 7 won't have any of the problems that Vista had" - PC Guy from Mac ads
- 2 years ago
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Bushido
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ryan8566
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Bushido:
would love to see that as a commercial! Justin would just be deadpan.
- 2 years ago
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ryan8566
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Varex_Sythe
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Taking on the screen of death that occurs when the OS crashes... is this the first time that Microsoft has done this?
- 2 years ago
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Varex_Sythe
