Sorting Out Social CRM Options for Business
source: http://information-security-resources.com/2010/02/08/sorting-out-social-crm-options-for-busi...
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- Paisano1
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According to Peter Greenberg, the author of CRM at the Speed of Light, social CRM is a philosophy and a business strategy, supported by a technology platform and designed to engage a customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment…
http://information-security-resources.com/2010/02/08/sorting-out-social-crm-opti...
http://information-security-resources.com/2010/02/08/sorting-out-social-crm-opti...
