AGENTS K-I-S-S
Remember the days when you would talk for hours on the telephone? We’re pretty sure that a lot of folks out there went through the “teenage phase” of spending countless hours on the phone with friends or a sweetheart, as if there’s no tomorrow. This often came with reprimands from parents to “get off the phone”, or at least, to “keep that call short; someone else might be calling”.
Today’s customer contact center agent experiences pretty much the same thing. They talk on the phone (for around 8 hours or so), and are constantly reminded to keep things short. In fact, they are told to
Today’s customer contact center agent experiences pretty much the same thing. They talk on the phone (for around 8 hours or so), and are constantly reminded to keep things short. In fact, they are told to
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- groups:
- Tech
